Description
Everyone gets angry; it’s a completely natural response. But do you know how to manage that anger constructively? By the end of this one-day course, you will!
How You Will Benefit:
• Understand anger and its causes
• Understand behavior types
• Develop coping tools
• Improve your communication skills
What You Will Cover:
Defining anger
The costs of anger
The benefits of anger
Buttons and triggers
Precipitating factors
Distorted thinking
Passive, manipulative, assertive, aggressive, and passive-aggressive behavior types
Managing reactions
Starting an anger log
Relaxation techniques
Coping thoughts
Using humor
A model of release
Listening skills
Asking questions
Solving problems
Developing your assertiveness
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