Back Office Support Engineer

by | Oct 30, 2021

responsibilities:

  • Quotations preparation for spare parts, upgrades and interventions using SAP.
  • Responsible for the orders management process.
  • Responsible for the coordination of goods delivery with the customers and Syntegon plants.
  • Responsible for claim management – warranty and repair processes.
  • Follow up on the payments with the customers and the plants.
  • Create invoices in the SIP system.
  • Handle credit note processes on the SAP system.
  • Maintain relationship with customers within defined region.
  • Following up with customers to ensure satisfaction of provided services and help resolving any arising problems.
  • Reporting to sales management on sales figures and the marketability of goods and services within the region.

competencies and qualifications:

  • University degree in Industrial, Manufacturing, Mechanical or Mechatronics Engineering is a MUST.
  • 2-5 years of working experience in the after-sales environment.
  • SAP experience is a  MUST.
  • Good technical understanding related to the Pharma Machines industry sector is preferred.
  • Excellent customer management skills, strong interpersonal skills.
  • Fluent in English language is a must; French and German would be an asset.
  • Good communication skills.
  • Ability to handle conflicts and escalations.
  • Trustable and self-committed.
  • Flexible and willing to develop. Independent on daily business.
  • Additional assets:
    • Experience with logistics in Pharma
    • Clear priority setting, team player
    • PC literate with skills in MS Word, Excel, PowerPoint, and Outlook