Back Office Support Engineer


  • Quotations preparation for spare parts, upgrades and interventions using SAP.
  • Responsible for the orders management process.
  • Responsible for the coordination of goods delivery with the customers and Syntegon plants.
  • Responsible for claim management – warranty and repair processes.
  • Follow up on the payments with the customers and the plants.
  • Create invoices in the SIP system.
  • Handle credit note processes on the SAP system.
  • Maintain relationship with customers within defined region.
  • Following up with customers to ensure satisfaction of provided services and help resolving any arising problems.
  • Reporting to sales management on sales figures and the marketability of goods and services within the region.

competencies and qualifications:

  • University degree in Industrial, Manufacturing, Mechanical or Mechatronics Engineering is a MUST.
  • 2-5 years of working experience in the after-sales environment.
  • SAP experience is a  MUST.
  • Good technical understanding related to the Pharma Machines industry sector is preferred.
  • Excellent customer management skills, strong interpersonal skills.
  • Fluent in English language is a must; French and German would be an asset.
  • Good communication skills.
  • Ability to handle conflicts and escalations.
  • Trustable and self-committed.
  • Flexible and willing to develop. Independent on daily business.
  • Additional assets:
    • Experience with logistics in Pharma
    • Clear priority setting, team player
    • PC literate with skills in MS Word, Excel, PowerPoint, and Outlook

Production Shift Leader

Partner & More is recruiting on behalf of a leading Spices, Vegetables and Food Ingredients Company:

We are hiring A Production Shift Leader for the Dehydration Process Reports to the Production Manager of the factory.

Location: 6th of October City, Industrial Zone

  • 6 working Days – 8 working hours – Rotational Shifts
  • Transportation is provided
  • Manage production activities as per desired standards.
  • Optimize people usage on the shopfloor
  • Troubleshoot production issues on daily basis
  • Maintain EHS, Quality & Food Safety standards on the shop-floor
  • Deliver production KPIs Targets


  • A degree in Food Science, Production Engineering.
  • 2-4 years experience in food industry in a production role
  • English language professional proficiency
  • Good knowledge of Excel is a must


Design Engineer (Plumbing) – Giza

Our client is a Multinational Sanitary Products company looking for a Design Engineer with the following roles:

  • Drainage designs and calculations according to EN and local standards.
  • Storm drainage designs and calculations according to the company’s standards.
  • Supply system design and calculation according to W3 and local standards.
  • System Shop drawing and detailed BOQ.
  • Keep CRM updated with projects documents.
Job Requirements
  • University Degree in Mechanical Engineer or other relevant degrees.
  • 3+ years of experience in a similar role, experience in Contractor/Consultancy firm is preferable. (MEP)
  • MS Office, CAD, Revit application knowledge.
  • Designing of a piping system on CAD and Revit is a ‘must’ criteria.
  • Fluent English language.

Mechanical Service Engineer (MENA)

A multinational company in the Packaging Technology industry looking for an Mechanical Service Engineer to work in the MENA region with the following roles:

Main Responsibilities:

  • Provide field service repairs, training and installations as scheduled.
  • Assist production with final machine testing and checkout.
  • Train customers on proper operation, maintenance and safety rules of customer equipment.
  • Coordinate development activities and upgrades related to updating and improving machine functionality.
  • Provide support to customers, Customer Service and Sales, as required.
  • Interact with Sales Managers/Project Managers on customer equipment needs/concerns and/or updates.
  • Participate in training in order to maintain technical expertise and proficiency on applicable/new equipment and applications through internal training.
  • Process expense and detailed trip reports on all service orders, in a timely fashion.
  • Support other departments and functions