Manage People and Performance



This three-hour workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. What makes for a great leader? Is it something to do with inward characteristics, such as confidence and focus? Is it more about outward presence, including charm and compassion? Or is it about the ability to create a vision and get others to commit to it?

The answer is all of the above. By accepting the challenge to lead, you come to realize that the only limits are those you place on yourself. The emphasis of this workshop is on managing people.

How You Will Benefit:
• You will learn to identify your leadership profile and explore ways to use this knowledge to improve your success as a manager.
• You will be able to clarify your role and responsibilities in allocating work assignments.
• You will identify techniques to deal with employee challenges such as hostility, complaints, and laziness.
• You will develop motivation and feedback skills.
• You will understand the importance of non-verbal responses in communication.

What You Will Cover:
How to quantify your leadership effectiveness
Explore your situational leadership abilities
How to deal with difficult people
The difference between a reward, a threat, and a pleasant environment
How to give constructive feedback
How to identify non-verbal communication


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