Employee Dispute Resolution: Mediation through Peer Review

Description

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The Peer Review process offers employees just that chance, using a formalized process. In this one-day workshop, you will cover all aspects of the process, from initiating the process, to choosing a facilitator and panel members, to having a hearing and making a decision. How You Will Benefit:
• What the Peer Review process is
• How employees file grievances and how management should respond
• How a facilitator and a panel is chosen
• What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process
• What responsibilities and powers a panel should have
• Questioning techniques
• Why peer review panels fail and how to avoid those pitfalls

What You Will Cover:
-What is Peer Review?
-Initiating the Process
-Setting up the Peer Review Panel
-Questioning Techniques
-Overview of the Peer Review process: pre-meeting, hearing, and decision meeting
-Walkthrough of a sample panel, with customizable case files
-Why does the process fail?
-How can we ensure the process succeeds?